Shipping & Returns

PLEASE NOTE: WE DO NOT PROCESS ANY CALL IN ORDERS, ALL ORDERS HAVE TO BE PROCESSED ONLINE, SO THAT THE IP ADDRESS WHERE IT IS BEING ORDERED FROM IS CAPTURED INCASE OF FRAUD.

Some of our items include the cost of Ground Shipping in the USA. It is not free shipping, just included in the price.

Overnight delivery on items shipped within the USA begins at $40.00, this is an approximate, and billable before the item is shipped.

All orders are shipped from our Office is using the U S Postal Service or UPS. International shipping is 1st Class Registered Mail, with signature confirmation required. A faster service may be used, please contact our office once your order has been placed, so we may provide you with different options and pricing.

Delivery time on any of our orders is generally 15 business days. Due to the large and diverse inventory of all the Manufacturers we represent, we do not always carry stock and have non-stock orders sent to us and delivered from our office. We have no guarantee that any or all orders will be delivered in the estimated time frame, but 15 business days on Ground delivery is what we have experienced. Customers needing things in a more urgent capacity should get in touch with our office before placing their order to ensure that the items they wish to purchase are in fact in stock with the Manufacturer and can be delivered in a more speedy manner. This we find avoids dissapointment especially if the items wishing to be purchased are to be as a gift. For gifts, we ask you place your order at least 30 days in advance, especially if you want your package sent via Ground Service.

Due to heavy volumes of orders, Manufacturers cannot deliver any products on an actual overnight basis, as it takes at least 1 - 2 business days for any of our Manufacturers to process orders. This is standard in the industry. Once the package is packed and ready for shippment, can they ship overnight delivery - please e-mail us for details before ordering as each Manufacturer has different criteria. Manufacturers do try and get overnight orders out in a speedy way.

As we all know, the price of gas has gone up considerably, and therefore the price of shipping items anywhere has gone up too. You will also notice that items in places like the Grocery Store have increased, because it is a domino effect we cannot stop. This increase is not just subject to Mail Order. As the price goes up, we are subject to increase our shipping pricing, although we try to keep it as low as possible. All pricing is an approximate, not an exact calculation.

Courier shipping charges have to take into account signature confirmation, residential or comercial delivery, and any other unforseen costs that the delivery company may put on each package, this nobody has any control over, but we ask that you understand why some of them are in place. It is very important that a signature is requested for delivery of a package. This is a Mail Order business and its important to verify that a package was indeed accepted upon delivery, so that there is no missunderstanding where you package is. Fraud plays a very big role in ensuring that the package ordered by the card holder is indeed delivered to the card holder. This is also put in place as protection for the Merchant.